Company Name : C3I Support Services Private Ltd
Company Profile : C3i, Inc. is a high-tech services company devoted to helping companies realize the potential of customer relationship management (CRM). By addressing the unique demands of today's mobile computing environment, C3i's customized support, training, and professional services enable organizations to set and achieve aggressive short-and long-term goals for CRM technology. We are actively seeking qualified people to become a part of our successful team. C3i, Inc is a Premier Consulting Partner with Siebel. More information on C3i and our available positions can be found on our web site at http://www.c3i-inc.com.
Experience : 0-4 Years
Location : Hyderabad / Secunderabad
Role : Associate/Sr. Associate -(Technical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Desired Candidate Profile
Job : Voice based Customer Support
NOTE : Willing to work for night shift
Skills
- Excellent verbal and written communication skills
- Customer Service Skills
- Microsoft Office Suite, Windows Operating Systems and Internet applications
- Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
Job Summary
- Provide comprehensive Technical support services to support center customers
- Work within Service Level Agreements, including but not limited to Average Speed of Answer, Average Talk Time, Abandon Time, Hold Times, etc.
- Take all steps to troubleshoot issues reported to them and resolve or escalate to the appropriate contact.
- Use all available Knowledge Management Tools during the call
- Take all necessary steps to ensure customer satisfaction at the end of the call
Walk in Interview : Between 5:00 PM to 10:00 PM from 24 February, 2010 - 26 February 2010.
NOTE: we dont conduct interviews on Saturday and Sunday
You can directly walkin for the interview.
Need to carry hard copy of resume. Also carry the following documents while coming for interview.
Contact Details
Contact Person : Smita Das
Venue :
2nd Floor, Orion Block,
Vanenberg IT Park,
Hi-Tech City
HYDERABAD, Andhra Pradesh - 500081,India
Email Address : sdas@c3i-inc.com
Website : https://www.c3i-inc.com
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