Company Profile : Convergys Corporation
Company Profile : Convergys Corporation is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products. Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has approximately 74,000 employees in 77 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.
Experience : 0-2 Years
Location : Pune
Education : Graduates, Post graduates or Undergraduates.
Job Description :
- Should have knowledge of desktop troubleshooting.
- Interface with customers via inbound calls or internet for the purpose of resolving routing problems with products or services.
Principle duties and responsibilities :
- Greet customers in a courteous, friendly and professional manner using agreed upon procedures.
- Listen attentively to customer's needs and concerns, demonstrate empathy.
- Clarify customer's requirements, probe for and confirm understanding of requirements or problem.
- Position on contract basis.
- Comfortable to work 24 by 7.
Candidate Profile :
- Knowledge of troubleshooting for desktop.
- Ablity to learn.
- Courteous with strong customer service orientation, good listening and responding skills.
- Must be flexible with the ability to adapt to changes quickly and think conceptually.
- Solid problem solving skills.
Walk-In Date : 7-11 Sep 2009 (Monday - Friday) | 11 AM - 8 PM
Venue : Convergys, RMZ Westend,
near Parihar Chowk, DP Road, Aundh, Pune
Contact Person : Silvina Lobo
Phone No. : 9923000637 / 644 / 655
Website : http://www.convergys.com