Company Profile : IBM Daksh offers business performance improvement rather than just cost-savings and is a step closer to Business Transformation Outsourcing (BTO). By unlocking revenue generation through up-selling and cross-selling, improving customer satisfaction scores, optimizing capital use and reducing operational expenditure, IBM Daksh offers far-reaching and positive impact on shareholder value IBM Daksh has worked with a pioneering group of global companies that have successfully used and BTO to execute a broad range of strategies with strong results It was just over five years ago that IBM Daksh was created. An independent report in the US stated that more than two-thirds of online transactions were abandoned due to inadequate customer support. In India, a core team of four people thought about the implications of that report, and acted quickly. They put together a business pl an that got them their first client and their first round of funding. It was the first step in creating a new enterprise, in a new industry that had no history and no business model to follow. But what IBM Daksh did have was sound leadership, a focused vision and an undying passion.By 2003; the company employed around 5,000 people and was acquiring blue chip clients almost as quickly as it was attracting large numbers of ambitious and talented young staff. In April 2004, IBM Corporation acquired Daksh e-Services to serve as a global hub to manage business processes for clients from across the world. With 14 service delivery centers in India (4 in New Delhi (NCR), 4 in Bangalore, 1 in Mumbai, Pune, Kolkata and Chandigarh each) and 2 in Manila, Philippines, IBM Daksh is a key part of a network of more than 36 centers around the world. Today IBM Daksh employs more than 20,000 people and has won several major awards for employee and customer satisfaction.
Experience : 0-2 Years
Location : Bangalore
SALARY : 1, 60,000 - 2, 30,000
Process Details :
1. This is an international voice process.
2. This is either a customer service or collections based process.
3. Candidates will be required to communicate with customers in the UK, AUSTRALIA OR THE US..
4. Candidates will be required to make outbound calls or receive inbound calls from UK AUSTRALIA OR THE US. Based customers.
5. This is NOT a non voice process.
6. This is NOT a tech support process.
7. Process Name: Gold-Standard, Prydz, Star-Fence
8. We are hiring Customer Care Executives at the entry level ONLY.
9. These positions are only for Bangalore based candidates.
Training Details : Candidates will be given comprehensive pre-process and process training before they are deployed on the production floor.
Applicability Criteria :
1. BE / B. Tech do not apply.
2. MBA / MCA / PGDBM / PGDBA do not apply.
3. People looking for Non-Voice / Tech support do not apply.
4. People looking for any other job do not apply.
5. People looking for any other job do not apply.
6. People with long gaps in their careers do not apply.
7. Age Limit : 35 years only.
Requirements :
1. Candidates must be willing to work in any.
2. Candidates must have excellent oral skills.
3. Candidates must be either Graduates or Undergraduates.
4. Undergraduates need to have 6 months of work ex (preferably in an INTERNATIONAL BPO).
5. Freshers can apply. (Preferably 2009 Graduates)
6. Freshers must have graduated in the following streams (BA, B.Com, BBM, BBA, BSc, BCA)
We are looking for Immediate Joinees Only.
Weekly Offs :
1. Candidates will be given two days off a week (not necessarily Saturday and Sunday)
2. Candidates will be deployed in any shift.
Transport : Candidates will be given free transport by the IBM transport Service.
Interview Details :
1. Candidates will be assessed on their communication ability.
2. Therefore there will be only one round of interview.
3. If the candidate can communicate in fluent English he / she will be issued an offer letter.
Interview Dates : 1 – 30 Sep 2009
Interview Timings : Monday – Friday @ 11 Am
We do not conduct interviews on Saturday and Sunday.
INTERVIEW REQUIREMENTS : If you are interested in this profile, please come down for an interview at with the following papers:
1. Two copies of your UPDATED resume.
2. A copy of this e-mail stapled to your resume(s)
3. Original copies of your 10th, 12th and degree marks card, relieving letters if any.
Venue : IBM Daksh Business Process Services Pvt. Ltd.
Block Number D4, 1st Floor,
Manyata Embassy Business Park,
Rachenahalli, Nagawara Outer Ring Road,
Bangalore - 560 045