Company Name : American Home Mortgage Servicing India Private Limited
Company Profile : AHMSI India is a subsidiary of American Home Mortgage Servicing Inc. a residential loan servicer with operations in the United States, India and Philippines.
As of October 2008, we have over 800 actively engaged associates working at AHMSI in Magarpatta City , Pune. We also have over 400 associates working with our business partners in the National Capital region of Delhi to provide voice, data and software development support for our parent company. In addition to this, we also have KPO services responsible for Capital Market and Financial Market analysis and ITO services responsible for operations, development and maintenance of mortgage servicing platform.
Experience : 0-3 Years
Location : Pune
Role : Associate/Sr. Associate -(NonTechnical)
Functional Area : ITES/BPO/KPO, Customer Service, Ops.
Job Description
Summary of Profile : Responsible for providing the highest quality of service to AHMSI borrowers with professional and timely responses to customer care related inquiries. Must exhibit professionalism at all times and posses the ablity to show empathy while dealing with delinquent accounts.
Essential Job Functions :
- Handles a high volume of inbound & outbound telephone calls.
- Advises borrowers of their responsibility under the loan contract and counsels them regarding the budgeting of payments.
- Processes payments, collects past due balances, solicits late charge fees, and educates borrowers on AHMSI payment options and the importance of credit worthiness.
- Also responsible for maintaining full compliance with FDCPA.
- Responds to customer correspondence, requests, and inquiries efficiently, while maintaining accurate records and documentation.
- Identifies and acts upon opportunities to offer alternative solutions where appropriate, with the objective of retaining the customer's business (Portfolio Retention).
Desired Candidate Profile
- Freshers and Experienced candidates may apply.
- Should be assertive and confident.
- Should have reasonable analytical skills.
- Good communication skills
- Education qualification – Post Graduates / Graduates.
- Open to work 24 x 7
Interested candidates can directly walk-in to the below mentioned venue with a copy of their updated resume .
Contact Details
Venue :
American Home Mortgage Servicing ( India ) Private Limited,
Tower VI - Level 3 and 4 | Cybercity,
Magarpatta City,
Hadapsar | Pune - 411013
Off India : +91-20-30416614
Date and Time : Monday to Friday between 1pm to 5 pm.
Contact Person : HR
Executive Name : Vipin Raina
Telephone : 91-20-30416500
Website : http://www.ahmsi3india.com